Each time we’ve had contact with employees at Central Penn Plumbing it has been a great experience. Your wonderful customer service is just one reason we’ll be sure to continue calling on Central Penn for any future issues!
“We were very fortunate to have Scott Campbell, Josh and the rest of the Central Penn crew working on our building project. There is no doubt that we will rely on Central Penn for our future HVAC maintenance service needs for year to come.”
“Drew, a technician from Central Penn, was just here and fixed our problem. I am very happy with the way Drew handled the situation. He was extremely professional and explained everything to me. I was completely comfortable with his knowledge and capability to handle the problem. Nice job. ”
“We appreciate your efforts and those of Adam and the other workmen who worked to install the recirc line and to make the necessary adjustments to get the system to work as designed. Our hats off to all of you! Once again, Scott, thanks for your attention to these matters and your determination to work with us to make things right. ”
“The person you sent to install the Reme-Halo was GREAT! He did the work, explained the system and took the time to talk about the thermostats and help us get them connected to the internet so we can change the functions when we are away from the house. We appreciate his efforts. ”
“Fortunately, this turned out to be an easy and inexpensive fix. I received prompt same-day service. Service technician was professional, courteous and knowledgeable.”
“I have been a customer of Central Penn Plumbing for over a decade and they have taken care of various jobs at my home from small to quite large. The most notable was the replacement / upgrade of my geothermal heating and cooling system. My home has two geothermal units and one of the units was in need of an expensive repair or replacement. After considering the options with Central Penn, I decided to have both units replaced with one of the units being a split unit with substantial equipment in a second story attic. Central Penn worked with me on arranging a time frame that suited my schedule and the work to replace both units was completed in a single work week. The quality of the work was second to none and attention to detail with every aspect of the job was outstanding. Also, the cleanliness of the work was outstanding and I was very impressed with everyone involved with the project. I would highly recommend Central Penn for any plumbing, heating or air conditioning needs. ”
“Due to an opening in their schedule Adam was able to come out two days before our scheduled appointment. He was polite and knowledgeable, and took care of our two work items reasonably quickly. He explained his work and also pointed out other areas of our plumbing that we will need to keep an eye on. Very happy with the service and will continue to use Central Penn Plumbing.”
“Central Penn Plumbing provided outstanding customer service. On a cold winter Saturday morning, we woke up to a very cold house. I gave Central Penn (Scott) a call and within an hour he had a service technician at our house to address the issue. Not only did they resolve the issue on the weekend, but Scott stopped by later in the week to ensure that things were still ok. Outstanding customer service. Thanks Central Penn Plumbing Services!”
“Central Penn Plumbing Service installed a 17 seer Bryant Heat Pump system in my home in February of 2015. The installation went very smoothly and was completed in a timely manner. We have been extremely happy with the system that they installed. It has definitely made our home warmer, as promised, and the electric savings have exceeded our expectations. We have also utilized their services for our plumbing needs as well. I would highly recommend Central Penn Plumbing for all of your plumbing, heating, A/C and electrical needs”
“I have used Central Penn for many repairs/installs over the last 15 years. They have always responded in a prompt manner and I found their people to be very friendly, efficient and competent in diagnosing and repairing any issues I had, whether related to plumbing or HVAC. Furthermore, which you can’t take for granted these days, the guys are very respectful of your home and are careful in their work and thoroughly clean up after the job is completed.”
“I have been a long time customer of CPP. They are my first and only call for Plumbing or Heating needs. I have had CPP support everything from Heating and Air conditioning unit replacement to maintenance and repair requirements such as; hot water heater repair, faucet replacement, drainage issues, pipe leaks etc. I have had the opportunity over the years to deal directly with the owner Scott Campbell as well as many members of his professional staff. Scott’s commitment to quality and customer satisfaction is the reason I have stayed with CPP. I regularly receive followup calls to ensure my satisfaction after the job is complete. We often take advantage of the many coupons and discounts that are mailed or found on CPP website. The company stands behind its quality work , and their slogan “Built on Reputation” is more than just words.”
“Sending along my wife’s and my thanks for a totally professional job performed in our home after our sump pump failed on Friday, February 19, 2016. We greatly appreciate your assistance, the responsiveness of the young lady on the telephone, and the professional work done by Adam. You run a first-rate outfit–many thanks!”
“I had originally contacted Central Penn on a weekend for an intermittently working furnace. The technician I spoke with was very willing to talk about the problem with me — I didn’t feel like he was rushing to get off the phone. He also gave me an idea of what the costs could be for a weekend service call and what they could be if I chose to wait until Monday — I really appreciated that since, in the past, other firms have not been so forthcoming. (I chose to wait until Monday, since it wasn’t that cold and the cost difference was not insignificant.) Additionally, the tech advised me about whether it was safe to let the furnace run until the service call. On Monday morning, the company called me first thing (as the weekend tech had said they would); the tech (who happened to be the one I spoke with over the weekend) arrived on time, was courteous, and confirmed and fixed the problem. Central Penn will be my first call for any future HVAC issues.”
“I Wanted to compliment you and your company on your attentive service. A few customers have called in the past week regarding problems with the air conditioning and you guys have been out either the same day or the following day. Some of the clients are even carry over work from other contractors. Your new construction work has been great too. Jeff does an awesome job taking care of all the little loose ends. Please give him a good pat on the back for his efforts. Thanks again. Glad I made the switch.”
“Had fall checkup of HVAC on 10/7/16. Drew called to let me know he was on his way.
As soon as he entered through the laundry room he put on the booties. He always explains what he’s going to do. I told him I still had my AC on and would like it kept on. He explained heat would be coming out the vents while he’s checking it. I also told him I thought I hit something wrong on my thermostat because air was always coming out the vents. He took the time to explain that I hit the fan, and I always want to keep it on auto. Then he explained what to do when I finally turn my heat on. I just did that the way he showed me. He went about his work, didn’t rush, after he left I didn’t even know he had been here. Drew has been to my home in the past, and is a fine young man, who I would be proud to have as my employee. Thank you Central Penn, and thank you Drew.”
“We have used Central Penn for the installation of our new HVAC and hot water heater, as well as preventative maintenance services and they have been extremely helpful and professional. This team goes above and beyond to make sure you are given quality service every time. If you are looking for top of the line service I would definitely call these guys!!!”
“Eric was a pleasure to deal with from beginning to end. He called to advise what time he would be arriving. Once he arrived he was extremely courteous, friendly, and professional. A true asset to his company.”
“My wife and I returned home from a vacation at 10:30 on a Saturday evening to discover a bad water leak in our home. I immediately called Central Penn Plumbing and Ron & Drew arrived very promptly to troubleshoot and get the situation under control. Not only did they do this on Saturday evening, but when I had follow on questions Sunday morning, both were available via cell phone even to the point where Ron helped me troubleshoot an issue via a Facetime video chat session and text messaging. Their professionalism and helpful attitude really went a long way to calming our already frazzled nerves and I couldn’t be more happy with the service provided. Central Penn has always been top notch for all of my plumbing and HVAC needs and I would highly recommend them for any job big or small! “
“Earlier this week I decided it was time to find an alternative to [another company]. Their prices keep going up and up…
Figured would start with a “simple” plumbing thing that had stumped my maintenance guy to see how your company operates.
I was surprised and delighted when I got a phone call from Ron saying he was running late. Wasn’t surprised that he called but was surprised to hear it was HIM. We had not known he had left [Other Company]!
What a treat to find out that my favorite plumber (the one I called the problem solver!) was working for your company. He helped us with a couple of challenges at our rental properties in the past and we hold him in high esteem.
We look forward to meeting your other employees. If they are half as good as Ron, you will be getting our business in the future.
“We had Central Penn Plumbing Service to the house today. From our first call to the office, we knew this firm was different. Even during the week prior to Christmas, we were offered fast service. Ron arrived here at 8 a.m., right on time, and provided a first glance estimate and began his work. Great communication and something you don’t see often these days: total honesty. My HIGHEST recommendation goes to this firm and to Ron for his professionalism and getting it done right. Pricing? Worth every cent. Not the most expensive or least expensive. Rather, I’d rather pay a fair price for a job very well done, and that’s exactly we received. Thank you, Ron, for your service today.”
“Central Penn helped build our home 7 years ago and have done our maintenance ever since. We have met several of the HVAC technicians and have been impressed with all of them. earl came to ur home today for spring maintenance. Courteous, always on time and call before they come to let us know when they will arrive. I have needed them on several occasions for emergency services and they have shown great knowledge of their trades, understanding of our problem and found good timely solutions. Great service and personnel for a fair price. Wonderful to fine in today’s world!”
We were very pleased with our service from Jon B of Central Penn Plumbing Service. He was very professional, polite, and took his time answering all of our questions. Highly recommend!”
“We had Brian come out today for an HVAC winter pre-check. Have met most of your guys, yourself included, over the past couple of years, starting with a master bath upgrade Tim Hoffman organized, and a variety of other things since.
Without blowing smoke, the appeal of Central Penn has always been the feeling I get that everybody is upfront and honest. Doesn’t always happen these days.
Anyhow, thought you’d like to know that Brian burnished your company’s reputation today. He noticed a clicking noise in the heating blower and warned me it is sometimes a little water; but, could require a new blower. Easy default would have been to say “new blower.” He pulled the blower, apparently dried it & told me all was well.
It’s good to know you’re dealing with straight shooters. I’ve been around the block enough times to know it starts at the top.”